How can we help?

You are here:
< Back

Issue

 You have a device and a content assigned to it.

You change something in the content but the device is still playing the old version of it.

 

Possible causes

Fixes

 

  •  You may have the wrong content assigned or you edited a copy of the correct content. This is common when a user has many contents with similar names.
 

  •  Make sure that you have the right content assigned to your device,
    try to assign it manually again.
    Refresh the content by right-clicking on the device and selecting the Refresh content option.
 

  • This issue can also appear when the device doesn’t have an internet connection and it can’t reach the server.
  • If you have a slow internet connection it can take some time to download the new version of the content to the device.
  •  Check the internet connection on your device.
  •  Clear the cache of the device by right-clicking on the device and selecting the Clear cache option, reboot the device, and assign the content again.

For help, contact your system administrator!