I don’t see my device online

Like all the troubleshooting start,
turn on the console window on the device and look for errors.

Issue

When you have a device registered in the editoral interface but it’s inactive,

although it should be active.

Possible causes

Fixes

•  This issue can be caused if your device is actually inactive or you are looking at two different devices in the system and in real life.

•  Check and make sure that you are looking at the same device that seems to be inactive in the system and make sure it is turned on.

•  Most of the time this issue appears when you don’t have internet connection on your device.

•  Check and make sure that the device that seems to be inactive in the system has internet connection.

•  This issue can be caused if your device is actually inactive.

•  Check and make sure that the device that seems to be inactive in the system is turned on.

•  Some android boxes can not handle an Ethernet and a Wi-Fi connection simultaneously.

•  Check and make sure that the device that seems to be inactive has either the Ethernet or Wi-Fi connection at a time.

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