How can we help?

Last Updated On
Print
You are here:
< Back

Issue
A device in the editor interface is showing to be offline when it should be online.

 

Possible causes

Fixes
 

  •  This issue can be caused if your device is actually inactive or you are looking at two different devices. One in the system and one in real life.
  

  •  Check and make sure that you are looking at the same device that seems to be inactive in the system and make sure it is turned on.
 

  •  Most of the time this issue appears when the device doesn’t have an internet connection.
  

  •  Check and make sure that the device that seems to be inactive in the system has an internet connection.
 

  •  Some android boxes can not handle an Ethernet and a Wi-Fi connection simultaneously.
  

  •  Check and make sure that the device that seems to be inactive has only the Ethernet or Wi-Fi connection enabled at once.

For help, contact your system administrator!