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I can not log in on the Editor interface

 

Issue
 

There are some cases when the devices seems to be online but the user can not log in.

 

Possible causes

Fixes
 

  • An admin set your account to restricted, which basically means that your account is inactive.
  

  • Contact us or one of our administrators to investigate the problem.
 

  • Sometimes password managers can alter the password that you save and on the next log in the password you type in will not be correct.
  

  • Contact us or one of our administrators to help investigate the problem and reset your password.
 

  • An admin may deleted your account.
  

  •  Contact us or one of our administrators to investigate the problem.

For help, contact us on support@wallboard.info. If you have a question that is not in our Knowledge Base leave it on our Frequently Asked Questions page.

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