You are here:
< Back

I can not login on the Editor interface

Issue

There are some cases when the devices seems to be online but the user can not login.

Possible causes

Fixes

  • An admin set your account to restricted, which basically means that your account is inactive.
  • Contact us or one of our administrators to investigate the problem.
  • Sometimes password managers can alter the password that you save and on the next login the password you type in will not be correct.
  • Contact us or one of our administrators to help investigate the problem and reset your password.
  • An admin may deleted your account.
  •  Contact us or one of our administrators to investigate the problem.

For help, contact us on support@wallboard.info. If you have a question that is not in our Knowledge Base leave it on our Frequently Asked Questions page.