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Reporting Brightsign Install Issues

Download the log file:

  • From the editor: on the Home screen right click on the device –> Manage screen –> Download screen log
  • If the device can’t upload the log file, you can find it on the SD card of the device named wallboard.log (or <brandname>.log if your client brand is named differently)
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Details of screen info:

  • If you are not using our main editor (https://editor.wallboard.info) please let us know which server are you on, your Client name, and the name of the Screen.
  • Alternatively you can also check yourself. On the Home screen right click on the device –> Screen info and send us a screenshot of the displayed info.